Terms & Conditions
Effective Date: March 1, 2026. Please read these terms carefully before booking your trip.
1. Booking, Deposits, and Payments
To secure your place on a Velo Escapes journey, a non-refundable deposit of $1,000 per person is required at the time of booking ($1,500 for private or custom escapes). Final payment is due no later than 90 days prior to the departure date. If booking within 90 days of departure, full payment is required immediately. Failure to provide final payment may result in the cancellation of your reservation without a refund of the deposit.
2. Cancellation and Refund Policy
We understand that plans can change. Our cancellation fees are tiered as follows: (a) 121+ days prior to departure: Full refund of trip price; (b) 120–91 days: Loss of deposit plus a $250 administrative fee; (c) 90–61 days: 50% of total trip price; (d) 60–31 days: 75% of total trip price; (e) 30 days or less: No refund. Note: Private and custom escapes may have separate, more restrictive cancellation terms as outlined in your specific contract.
3. Weather & Safety Cancellations
Velo Escapes reserves the right to shorten, alter, or completely cancel an itinerary due to severe weather, natural disasters, or other safety concerns. We do not offer cash refunds for weather-related adjustments or cancellations. If a trip must be shortened during operation, guests will receive a pro-rated credit toward a future Velo Escapes journey. If a trip is cancelled in its entirety prior to departure due to weather or force majeure, guests will receive a full credit for a future trip, minus any non-refundable costs already paid to local vendors.
4. Mandatory Traveler Profile
Safety is our priority. All guests are required to submit a completed 'Traveler Profile' no later than 60 days before departure. This profile must include critical information such as medical conditions, severe allergies, emergency contact details, dietary requirements, and precise measurements for bicycle sizing. Velo Escapes reserves the right to deny participation to any guest who fails to submit this profile.
5. Physical Effort and Assumption of Risk
Cycling involves inherent risks, including but not limited to physical exertion, environmental forces, and collisions. By booking, you acknowledge that you are in good health and possess the necessary physical stamina for the chosen trip tier. You voluntarily assume all risks associated with the activity, including travel to and from the destination.
6. Equipment and Responsibility
Whether riding a Velo Escapes fleet bike or your own machine, you are responsible for the safe operation of the equipment. While our mechanics provide daily tuning, you must follow all safety instructions. You are liable for any damage to Velo Escapes property caused by neglect or misuse. Helmets are mandatory on every ride; no exceptions.
7. Image and Media Release
During our journeys, Velo Escapes staff or contractors may take photographs or videos. By participating, you grant Velo Escapes a worldwide, royalty-free, perpetual license to use your likeness in any media (including social media, website, and brochures) for promotional purposes. If you prefer not to be photographed, please notify us in writing before the trip begins.
8. Limitation of Liability
Velo Escapes acts only as an agent for airlines, hotels, and local transport providers. We are not liable for any injury, loss, or damage resulting from the acts or omissions of these third-party providers, or from events beyond our control (force majeure), including natural disasters, civil unrest, or global health emergencies.